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Workforce Management

The Gijima workforce management solution allows organisations to issue work electronically to field staff and receive updates from the field, using mobile phones. The workforce management solution, Forcelink improves customer service, reduces costs, improve productivity, with rapid Return on Investment. Forcelink is a fully hosted solution, making it extremely simple to implement and get started – all that is required is an internet connection, web browser, and smart phones for the field staff. Forcelink is ideally suited for organisations that do any form of field work over large geographical areas. Typical industries include: Utilities, Telecoms, Public Works, IT Field Service, Asset Inspections, Facilities Management, Roadside Assistance and Maintenance Management companies.

The Forcelink web front-end provides the capability to generate quotations, work requests, work orders and invoices and comprises several modules:

  • Customer Management
  • Resource Management
  • Materials Management
  • Work Management

From the front-end, users can maintain their customer and resource database, maintain stock levels and perform all field work management activities, such as issuing of work orders to the field for execution and issuing work requests or quotations for estimations/inspections. The front-end also tracks all actual information captured from the field, such as:

  • Details of work performed
  • Actual materials used
  • Actual labour used
  • Actual mileage travelled per shift and per work order
  • Fault causes