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GIJIMAAST AND NEC PHILIPS DONATE VOICE SYSTEM

Taken from an article published by 'Computing SA'

GijimaAst has donated a voice-activated NEC Philips PABX switchboard - especially designed for blind or partially sighted users - to the KwaZulu-Natal Society for the Blind in South Africa. NEC Philips added three SV60E Comfort operator consoles with blind operator functionality to this donation.
The ICT Company will also provide a training programme to the organisation to transfer switchboard skills in a bid to create employment opportunities for visually impaired people. "This offer is not simply dropping off a switchboard and telling us to get on with it," says Merle Brown, GM of the society, "It signifies real career opportunities for visually impaired people".

Michele Goate, deputy regional executive KZN at GijimaAst, says that blind and visually impaired people are equally entitled to earn a living, but are often discriminated against because of their impairment. "With modern technology such as the NEC Philips voice-activated PABX, people with disabilities have the opportunity to find gainful employment and we would like to be in a position to make this possible. We owe it to society," says Goate.

She points out that with the rapid growth in the call centre and BPO industry in SA, a greater need for contact centre operators has arisen, and she believes that the industry will benefit from the training centre that has now been established.

Pictured at the handing-over ceremony of the PABX system are:
Michele Goate, GijimaAst; Bobby Pillay from the society; and Karien Ciggaar from NEC Philips in Holland.

The upgraded PABX now provides a platform that includes a voice synthesiser aiming to offer a user-friendly operation for blind or visually impaired operators. It audibly tells users if the call is external, internal or a call returning to the switchboard for further attention.
Brown adds that employment opportunities for visually impaired people will be created through the organisation’s Rehabilitation Services Department. "Our mission is to train blind people to become independent, employable and self-sufficient and, where companies can assist, we gratefully accept the opportunities. In line with our mission, we also offer one-on-one computer training to visually impaired people using audio-based software."
The switchboard at the KZN Society for the Blind serves about 25 extensions and has been manned by Bobby Pillay for the past 20 years. He will now take on the additional role of training blind people.

NEC Philips Overview:

Communications are indispensable to the day-to-day operations of organisations of all types and sizes. Moreover, they play a crucial role in any company’s success. Organisations today need to exploit the power of unified communications, encompassing voice, data, video and applications. Serving customers effectively requires best-in-class solutions from a single source.

NEC Philips is the leading provider of these comprehensive communications solutions. By combining the powerful proposition of NEC Corporation and Royal Philips Electronics, we draw extensive experience in providing communication systems, applications, networks and services to customers worldwide.

NEC Philips Business Unit offers the broadest range of communications choice, flexible platforms and an open migration path. Our solutions are designed for open connectivity, high availability and flexible growth and include Communication Platforms, IP Networking Management, Communication Portals and Terminals, Mobility, messaging and Contact Centre applications. The portfolio extends to include Hybrid and pure IP solutions, which offer customers the widest possible choice for their IP-based communications infrastructure

The Business Unit focuses on solutions that reinforce customer’s competitive strength in selected vertical market segments, and is dedicated to providing customers with complete and customized communications solutions, along with full remote and onsite support and maintenance services to ensure optimal performance, 24 hours a day.

We also provide Managed Voice Services as an outsource offering that consolidates the efficiencies of large and varied voice and data environments into a single managed entity. Technical and end user training is provided to our customers to empower them to manage their environments.

GijimaAst is the exclusive distributor for the NEC Philips Unified Solutions communication products in Sub Saharan Africa.

Solutions:

OUR WORLD IS CHANGING

Our working environment is evolving rapidly, with enterprises of all types continually looking for new ways of generating revenue, controlling costs and optimising productivity.
The rate of change is accelerating, due to the development of today’s technologies, providing new ways of facilitating emerging and increasing commercial and economic demands.
Communications strategies now require integral development with information technology  -interlinked, interrelated, converged and across all media types – not just data, but also voice and video.
Communications technologies (voice, e-mail, instant messaging, SMS, IP telephony, voicemail, video-conferencing) and their underlying networks such as the internet, broadband, WiFi and 3G, are the keys that drive many of these new strategies. And they are supported by a vast range of desktop, mobile and handheld communications devices.
While technology is an enabler for organisational improvement, the real challenge facing enterprises is how to embrace and harness the potential benefits of the technology available, empowering their people and thereby empowering the entire enterprise.
At NEC Philips Unified Solutions, we understand these challenges and offer advanced solutions (standard and customised) to help enterprises across a range of vertical markets meet and surpass their operational and business objective.

PRODUCTS
Across our complete portfolio an important role is played by the open architecture for business solutions, uniting complementary suites of network and business applications in a coherent framework. This architecture lets customers benefit from IP telephony, without compromising the levels of quality, reliability and functionality they have become accustomed to and without jeopardising previous investments.
Besides our constantly evolving own portfolio, we also draw on ‘best-of-breed’ applications made available through alliances with leading software and hardware suppliers. In the area of IP telephony for example, NEC Philips Unified Solutions has assumed a leadership role by extending its portfolio with hybrid and Pure IP solutions which offer customers the widest possible choice for organising their IP-based communications infrastructure.

Our product suites comprise:

Communication Platforms (Systems) - IPC 100; IPC 500; 2000 IPS; iS3000 and SV7000,
Management Systems (Applications) - Business ConneCT, MyMail@net,
Contact Centres- CC250,
Business Terminals -DTerms (Analogue, Digital and IP)
SMB- IPC 100 and IPC 500
DECT Sets
Unified Communications
Business Mobility- VOWLAN

BECOME AN SMB RESELLER

You can do so much more with the right Partner
Success depends on meeting customer needs and providing exceptional end-to-end customer focused solutions – something that few businesses can do alone. Today businesses increasingly seek to partner with other organisations that share their values and can help them provide the right solutions.
We at GijimaAst and NEC Philips Unified Solutions are ready for the future. We have designed our new Reseller Program to be your roadmap to getting there. The Program provides a framework in which we can work together to meet our mutual business objectives. Our innovative voice & data communication solutions are designed for open connectivity, high availability, flexible growth and smooth migration to full IP telephony, giving our business resellers an ideal platform to create new, profitable opportunities.
We are on a major drive to develop a dedicated reseller channel to qualifying partners. If you have PBX/Telco experience, want to know more or looking to partner with a leading voice communication company, contact us today on smbsales@gijima.com or call +27 11 209-0000.